Refund information

# Return Information

At **Black Viking Fashion House**, we want you to love your purchase. If something isn’t quite right, we’re here to help.

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## 📦 Returns Policy

We accept returns within **14 days** of receiving your order.

To be eligible for a return:
- Items must be **unworn**, **unwashed**, and **in original condition**
- Tags must still be attached
- Items must be returned in original packaging (where possible)

> **Note:** For hygiene reasons, accessories, underwear, and final sale items cannot be returned.

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## 🔄 How to Return an Item

1. Email our support team at **blackvikingfashionhouse@gmail.com** with your order number and reason for return.
2. You’ll receive a return authorization and instructions.
3. Pack your items securely and send them back using a tracked shipping service.

> **We do not cover return shipping costs**, unless the item is faulty or incorrect.

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## 💳 Refunds

- Once we receive and inspect your return, we’ll notify you by email.
- Approved returns will be refunded to your **original payment method** within **5–10 business days**.
- Shipping costs are **non-refundable**.

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## ♻️ Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, please return the original item and place a new order.

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## ❗ Faulty or Incorrect Items

If you received a faulty or incorrect item, please contact us immediately at **blackvikingfashionhouse@gmail.com** with photos and your order number. We'll resolve it as quickly as possible.

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## Questions?

We're here to help. Contact us at  
📩 **blackvikingfashionhouse@gmail.com**  
📅 Mon–Fri, 9 AM – 6 PM (CET)